Privacy Policy
Last Updated: August 2026
At FriendlyCare, we respect your privacy and are committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020 and applicable privacy principles. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, contact us, create an account, or use our services.
Information We Collect
Depending on how you interact with FriendlyCare, we may collect information such as:
Your name, email address, phone number, and other contact details
Account registration and login information
Billing and payment information, where applicable
Information about your enquiries, service requests, feedback, or communications with us
Technical information, including your IP address, browser type, device information, and website usage data
Any other information you voluntarily provide to us
We aim to collect only information that is reasonably necessary for the purposes described in this Privacy Policy.
How We Use Your Information
FriendlyCare may collect and use your personal information for legitimate business purposes, including to:
Provide, manage, and improve our services
Respond to enquiries and provide customer support
Create and manage customer accounts, where applicable
Process payments and transactions
Communicate with you about our services, bookings, or important updates
Send marketing communications where you have provided consent or where otherwise permitted by law
Maintain website security, functionality, and performance
Detect, prevent, and address fraud, misuse, or security issues
Comply with our legal and regulatory obligations in New Zealand
We will not use your personal information for purposes that are inconsistent with the reason it was collected unless permitted or required by law.
How We Share Your Information
FriendlyCare does not sell or rent your personal information.
We may disclose personal information where reasonably necessary to:
Comply with New Zealand laws, regulations, court orders, or other legal requirements
Service providers that help us operate our business, such as website hosting, payment processing, IT, communications, or other technology providers
Professional advisers or contractors where necessary to provide our services or operate our business
Protect the rights, property, security, or safety of FriendlyCare, our customers, or others
Fulfil another purpose that you have consented to
Where we use third-party service providers, we take reasonable steps to ensure that personal information is handled appropriately and protected against unauthorised access or disclosure.
Overseas Disclosure and Data Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
Depending on the services and technology we use, your information may be stored or processed in New Zealand or by trusted service providers located overseas. Where personal information is disclosed outside New Zealand, we will take reasonable steps to ensure that the disclosure is handled in accordance with applicable New Zealand privacy requirements.
No online system or method of electronic transmission can be guaranteed to be completely secure. However, FriendlyCare takes reasonable and appropriate measures to protect the information we hold.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, meet our business requirements, or comply with legal and regulatory obligations.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it where appropriate.
Your Privacy Rights
Under the New Zealand Privacy Act 2020, you may have the right to:
Request access to the personal information we hold about you
Request correction of information that is inaccurate, incomplete, or misleading
Ask us to update your personal information
Withdraw consent where processing is based on your consent
Request that we stop sending certain marketing communications
Raise a privacy concern or make a complaint if you believe your information has been handled improperly
Some requests may be subject to legal exceptions or verification requirements.
If you believe your privacy concern has not been adequately addressed by FriendlyCare, you may contact the Office of the Privacy Commissioner of New Zealand.
Cookies and Website Tracking
Our website may use cookies and similar technologies to help us operate the website, understand how visitors use our website, improve functionality, and enhance the user experience.
Cookies may collect information such as browser type, pages visited, session information, and general website usage patterns.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of some parts of our website.
Where required, we will seek consent for non-essential cookies or tracking technologies.
Marketing Communications
Where permitted by law, FriendlyCare may send you information about our services, promotions, news, or other relevant updates.
You can opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.
Opting out of marketing communications will not affect service-related or other necessary communications.
Third-Party Websites
Our website may contain links to websites or services operated by third parties. These websites have their own privacy practices and policies.
FriendlyCare is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
Accessing and Correcting Your Information
If you would like to access or correct personal information we hold about you, please contact our Privacy Officer using the details below.
We may need to verify your identity before processing a request. We will respond to privacy requests within the timeframe required by applicable New Zealand privacy law.
Changes to This Privacy Policy
FriendlyCare may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or legal and regulatory requirements.
Any changes will be published on this page, together with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
Further Information
If you have any queries or concerns about this Privacy Policy, or would like to exercise your privacy rights, please contact:
FriendlyCare Cleaning Services
Auckland, New Zealand
Contact Details: +64 9 369 6891
Email: info@friendlycare.co.nz